Terms & Conditions

These terms are available for you to read in the showroom before you rent or purchase. By proceeding with a rental or purchase after being shown these terms, including by signing, accepting electronically or making payment, you agree to them and to the item, dates and charges recorded for your transaction. We will send you an identical copy for your records. Receipt of that copy does not require a second signature or delay your agreement.

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(PEEK THIS ENTERPRISE | IPO596492-D)

Peek This Dress is operated by PEEK THIS ENTERPRISE (IPO596492-D). In these terms, “Peek This Dress”, “our”, “we” and “us” refer to PEEK THIS ENTERPRISE.

These terms form part of your Peek This Dress rental agreement. By signing or electronically accepting your booking, you agree to these terms together with the item, dates and charges in your booking record. An identical copy of these terms will be sent to you after acceptance for your records. Your agreement takes effect when you accept the terms by way of rental; receipt of the copy does not require a second signature.

(1) Key Rental Conditions

• All rented items must be returned. The rental grants temporary use only. Rented items are not for sale, and customers have no right to retain, purchase, transfer or dispose of them.
• Alterations are prohibited without prior written approval. Customers must not alter a rented item themselves or arrange for anyone else to do so. This includes temporary or reversible changes.
• The security deposit does not limit the customer’s liability. If the reasonable cost of repairing or replacing an item exceeds the deposit, the customer remains responsible for the outstanding amount. Forfeiting the deposit does not settle that amount.
  
• The rented dress remains the property of Peek This Dress. Unauthorised alterations, deposit forfeiture, or payment of late fees, damage charges or replacement costs do not give you the right to keep it.
• Failure or refusal to return a rented item is a serious breach of this agreement. Peek This Dress reserves the right to pursue the customer for the item’s full replacement value, outstanding late fees, recovery expenses and any other losses incurred. Where theft, fraud or dishonest retention is suspected, a police report may be lodged and legal action may be taken without further notice.

(2) Security Deposit

A refundable security deposit is required for each rented item and must be paid before the reservation is confirmed.

We’ll refund your deposit balance within five (5) working days after the dress is returned and checked. If we need a specialist cleaning or repair assessment, we’ll let you know within those five (5) working days and send you the final breakdown and any refund as soon as the assessment is complete. 

We may deduct properly assessed late fees, specialist cleaning required for new stains or soiling beyond normal wear, repair or replacement costs from your deposit. If the amount properly owed is more than your deposit, you are required to pay the difference. We’ll send you an itemised explanation and won’t charge you twice for the same loss.

(3) Check Your Dress at Collection

We photograph the dress and accessories before collection to record their pre-collection condition. Please inspect them when you collect them.

You must report any unrecorded mark, damage or missing accessory within six (6) hours of collection, with clear photos or video. We will assess any report against our pre-collection condition record. If you report a visible issue after six (6) hours, we may hold you responsible unless the evidence shows it was present before collection.

If you discover a problem that could not reasonably have been seen during inspection, contact us promptly. If the dress is unsafe or unsuitable to wear, stop using it and contact us immediately.

(4) Rental Period & Returns

The standard rental period is four (4) calendar days, starting on the collection date. Your booking record confirms the exact return date, time and location, which take precedence if different. 

Extensions must be requested before the return deadline and are valid only when we confirm the new deadline in writing.

Late returns incur RM40 per dress for each commenced 24-hour period. We may also charge a reasonably documented direct loss caused by the delay, after crediting late fees paid for the same loss.

A return is complete only when our team physically receives the original dress and all accessories at the agreed return location. Handing them to a courier, security desk or another person, leaving them unattended, providing proof of dispatch, or offering a substitute does not count as a return. You remain responsible for the dress until we receive it. Any missing accessory remains outstanding until it is returned or its loss is assessed under these terms.

(5) No Alterations, Cleaning or Repairs by Customers

Customers must not alter, clean or repair a rented item, or allow anyone else to do so. This includes sewing, hemming, cutting, resizing, unpicking, pinning, taping, gluing, dyeing, washing, dry-cleaning, steaming and ironing, even if the change is temporary, hidden or intended to be reversed.

If an item is stained, damaged or does not fit, contact us before taking any action. Do not attempt a fix or take it to a tailor or cleaner.

Any such work is a breach of this agreement. We may require the item’s immediate return and charge the reasonable cost of assessing and restoring it to rentable condition. If it cannot reasonably be restored, the replacement terms apply.

The deposit is applied towards amounts properly owed; it is not a limit on liability. Forfeiting it does not authorise the work, settle a larger loss or transfer ownership of the item.

(6) Care, Damage and Missing Accessories

Please take reasonable care of the dress and return every accessory provided with it. Normal wear from careful use will not be charged as damage.

We compare the returned dress and accessories with our pre-collection condition record and any issues reported under Section 3. If there is new damage beyond normal wear, we’ll document it and assess the reasonable cost of specialist cleaning, repair or replacement. We may obtain a quote where needed and will explain any charge. Our damage photos are examples, not an automatic price list. We will not charge you for damage recorded before collection or for the same loss twice.

(7) Lost, Stolen or Unreturned Dresses

Notify us immediately if an item is lost, stolen, held by someone else or unlikely to be returned on time. You remain responsible while it is with anyone you ask to wear, hold, collect or return it.

If the rented item has not been physically received by Peek This Dress within seven (7) calendar days after the agreed return date, we reserve the right to commence legal action without further notice. The customer will remain fully liable for all accumulated late fees, the full replacement value of the item, losses arising from affected rentals, and any reasonable recovery or legal costs incurred.

We may apply your deposit towards the amount owed, and you must pay any shortfall. The deposit is not a limit on your liability or a price to keep the item. We will provide an itemised explanation and will not recover the same loss twice.

Rented items are not for sale. Choosing to forfeit your deposit, or paying any fee or replacement claim, does not give you the right to keep an item. You must return the actual item if it remains in your possession or control. You must not sell, transfer, conceal or dispose of a rented item, or allow anyone else to do so. If you intentionally retain or dispose of it, we may take legal action to recover it and amounts owed, and make a police report where dishonest conduct is suspected. If the item is later returned, we will reassess the claim to avoid recovering the same loss twice.

(8) Couriers and Third-Party Collection / Return

If you choose to use a courier, third-party service or another person to collect and / or return a rented item, you must arrange and authorise them yourself.

For collections, responsibility for the item transfers to you once it is handed to your nominated rider or representative. For returns, you remain fully responsible for any loss, theft, delay or damage until the item and all accompanying accessories have been physically received by our team. Booking a rider, handing the item to a third party or providing proof of dispatch does not constitute a completed return.

For security and accurate handover records, our studio uses CCTV in monitored areas. Collection and return of items may be recorded, and relevant footage may be reviewed if an item is disputed, damaged or unreturned.

(9) Exchanges, Cancellations and Store Credit

All rental fees are strictly non-refundable. Exchanges are subject to availability and prior approval by Peek This Dress. If approved, customers may exchange their booking for another dress of the same or higher rental value. Where the replacement dress is priced higher, the customer must pay the difference. Any unused difference will not be refunded.

 If a booking is cancelled for any reason, the full rental fee will be forfeited. The security deposit will be refunded in full, provided the rented item has not been collected and there are no other outstanding amounts owed to Peek This Dress.

(10) Purchased Items

Only an item expressly offered for sale may be purchased, and a sale occurs only when the item and sale price are recorded on a sale receipt. Rented items are strictly not for sale and remain the property of Peek This Dress at all times. A rental does not become a purchase through non-return, deposit forfeiture, payment of late fees or payment of replacement charges. Failure to return a rented item will be handled in accordance with Section 7 of these Terms.

Please inspect purchased items before acceptance; we will record any disclosed defects. After handover, the buyer is responsible for their care, storage, loss and damage.

Change of mind, fit preference or non-use does not entitle the buyer to a refund or exchange unless we expressly offer one. We do not alter purchased items. Buyer-arranged alterations, cleaning or repairs are at the buyer’s risk to the extent they cause or worsen an issue. This does not limit remedies required by law.

(11) Questions or Disputed Charges

If you disagree with a charge, you must contact Peek This Dress in writing using the contact details on your booking record or receipt. Please explain which charge you dispute and provide any relevant photos, messages or other evidence. We will review the information, explain our assessment and provide relevant condition records, quotations or invoices on request.

Disputing a charge does not extend the rental period, suspend the obligation to return the item or give you permission to retain it. You must return the actual dress and accessories by the agreed deadline. Any amount you do not dispute remains payable when due.

(12) Right to Decline Service

Peek This Dress reserves the right to decline an appointment booking, refuse a dress rental, or decline collection, an exchange or future service where a customer has breached these terms, provided false information, failed to pay an amount properly due, taken or attempted to take an item without authorisation, or engaged in threatening, abusive or harassing conduct.

If we decline service before a dress is handed over, we will explain the decision and account for any payments already made. Any refund or deduction will be handled in accordance with these terms and applicable law. This right will be exercised reasonably and will not affect the customer’s legal rights.

(13) Treatment of Our Staff

Customers and / or anyone acting on their behalf must treat our staff with respect. Threats, intimidation, harassment, discriminatory abuse, repeated personal insults and aggressive behaviour are not acceptable, whether in person, by phone or through messages.

Our staff may end an interaction if this occurs. Where necessary, we may require further communication to take place in writing, decline service under the section above, or take appropriate steps to protect our staff. Ending an interaction does not remove either party’s existing obligations under the rental agreement.

Customers are prohibited and must not pressure, threaten or intimidate staff into selling a rental dress, waiving charges, approving alterations or making exceptions to these terms. Staff cannot authorise the purchase of a rental item. We are within our rights to end the interaction and decline service if this conduct occurs.

(14) Governing Law and Disputes

This agreement is governed by the laws of Malaysia. If a dispute cannot be resolved directly with Peek This Dress, either party may pursue its rights through the Malaysian courts or any consumer tribunal with jurisdiction. This includes Peek This Dress’s right to seek the return of an item and recover amounts properly owed.

(15) Changes to These Terms

We may update these terms from time to time. The version made available to you when you accept a rental or purchase applies to that transaction. An updated version applies to an existing booking only if you expressly agree to it or the change is required by law.

(16) Damage, Loss and Replacement Charges

The security deposit is not a damage allowance, a replacement price or a limit on the customer’s responsibility. All rented items must be returned, even if the deposit has been deducted or a charge has been paid.

If an item is returned with new damage beyond normal wear, Peek This Dress will assess the reasonable cost of restoring it to rentable condition. Depending on the damage, this may include specialist cleaning, repair, replacement of missing components, or replacement of an item that cannot reasonably be restored. We will consider the item’s condition at collection and provide an itemised explanation of the charge.

If an item is lost or not returned, we may claim its reasonable, evidenced replacement cost in accordance with Section 7 of this agreement. The replacement value disclosed in the booking record is the reference for that assessment. Neither payment of that claim nor forfeiture of the deposit gives the customer ownership or the right to keep the item.

The deposit may be applied towards an amount properly owed. The customer must pay any shortfall. We will not charge twice for the same loss.

For example, if a dress with a rental fee of RM500 and a security deposit of RM500 is completely lost or not returned, the total charges are as follows:

• Rental Fee: RM500
• Security Deposit: RM500
• Additional Charges (100%): RM500
• Total: RM1500

Failure to pay any outstanding amount may result in legal action without further notice, in accordance with Section 7 of this agreement.

Peek This Dress is operated by PEEK THIS ENTERPRISE (IPO596492-D).